While I don’t believe you can edit or delete pending files, you can certainly delete approved files at Dreamstime. Just to to Management Area > Online Files, and there you’ll see an Edit button for each image which takes you to a page which as a not-so-obvious ‘Disable’ button at the bottom.

But keep in mind that they have restrictions which limit the quantity of files you can delete that are less than six months old (six months online with Dreamstime).

Dreamstime don’t have the best reputation for contributor support, it’s true, but once you get used to how they do business they provide a consistent service and are a solid earner for most contributors. I encourage you to persist with them as I’m sure you’ll find them to be more lucrative than most other microstock agencies.

Either way, good luck, and thanks for sharing your experience.

– Their support is unhelpful and only check their email once per day.
– Their submission process is cumbersome and instructions inconsistent.
– You have no ability to delete or control uploaded photos. Once uploaded it’s stuck and support will NOT work with you to delete or replace images.
– Some of their reviewers even insult submitters. I had one guy call a lingerie photo “Porn” and rejected it.
– They offer a phone number to call for help, but in 5 days no one ever answered it.
– You can not delete or remove your account, photos, model releases, etc… Their canned answer to everything in the forums is “email support” but support says you must do it from your own profile page, however, there is no button to do most of the things they say.

It’s surprising to me that they are still in business at all. They are most likely being carried financially by the few long-term contributors. I expect to see them fall into the ditch with most other mismanaged microstocks.

Though it’s also worth noting that as the size of your portfolio grows there are ‘increasing returns’ through greater exposure across the site and higher search result placement. Even so, those who focus more on quality and relevance (commercial appeal) always do better than those who just focus on quantity.

Good luck!

-Lee