At first we thought it was some secret “Extra Rudeness” checkbox in the Google Translate she is using to communicate, however it is clear she is among the most unprofessional and sociopathic people I have had the displeasure of dealing with. A classic indicator as to why agencies are giving sellers less and less, brave people behind computer screens who treat small businesses like some people treat Government Services Office employees – people that are just their to serve them and receive abuse.

I’ll give you a hint: “the customer is always right” does not apply to suppliers and business partners.

We tried to avoid having a call-center approach to member relations and unfortunately the extreme minority of people like Natalia (well, just her basically) seem to thrive on the fact they can get a real, live reaction from putting people down.

Upon having enough of her unprofessional conduct, we temporarily suspended her account and and paid out the $4.90 owed to her. This did was simply a suspension, maintaining her portfolio and expended effort until such time that she could act like an adult and stop calling our staff names. She immediately posted on the Microstockgroup that we “closed her account” and that we are “defaming” her – a pretty great charge as she is the one who published the (misleading) info.

If you enjoy swearing, insults, false bug reports, arguments about image review decisons, etc. then I highly recommend letting this woman “contribute” to your agency.

Natalia, I may remind you that while Zymmetrical “the site” is gone, the business continues. If you would like a no-expenses paid trip to Beautiful British Columbia, to answer charges of libel in the provincial court, you can continue on your personal vendetta to poison every reference regarding Zymmetrical.

While the royalty cut was done gradually in order to avoid any impact, this latest news represents an increase in royalties (thanks to the levels update). Lee already commented this in his article. If you want me to clarify anything feel free to leave a comment to any of my photos.

Official thread here: http://www.dreamstime.com/thread_19813

Regarding the removal of negative forum comments – I totally understand this. It’s their business and their customers see those comments too. There are independent forums where you can speak freely about the agencies, but doing so on the agency’s own forum just isn’t cool, in my view.